Refund & Returns

Refund & Returns Policy

By placing an order, you confirm that you have read, understood, and accepted the following policies.

Section 1Order Cancellation

If your order has been paid and you need to change or cancel it, please contact us within 10 hours of placing the order. Once the packaging process has started, we can no longer cancel it.

Section 2Returns & Replacements

Standard Returns

We offer a 365-day return policy for all orders. You have up to 365 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Please note: If your item was not damaged, defective, or incorrect, the return shipping cost will need to be covered by the buyer. Once we receive the product back in good condition, we will process your refund promptly.

To start a return, please contact us at support@mynouraa.com.

Important: The return address is not the same as the one on the shipping label. Please do not return items without first obtaining the correct return address and instructions from us. Items sent back without authorization will not be accepted.

If your return is approved, we will send you the proper return instructions, including how and where to send your package. You can always reach out to us at support@mynouraa.com with any return questions.

Defective and Damaged Items

Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Photo proof of the damage or issue is required.

Claims submitted after 3 days of delivery, or without photo proof, will not be accepted. Claims made after 30 days of receipt, or for items that have been used for over 1 month, are not eligible for return or replacement.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products (such as special orders)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

For exchanges, you will be asked to purchase a gift card to cover the re-shipping costs, after which we will process and re-ship your replacement item.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Section 3Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@mynouraa.com.

Related Policies

Need Help? For any questions about your return or refund, our support team is ready to assist.

📧 support@mynouraa.com