Shipping Policy

Shipping Policy

Delivery Times

For worldwide orders, processing may take 7–15 business days (excluding Saturdays, Sundays, and public holidays). Once your order has shipped, you will receive an email with tracking information.

Please note: while we make every effort to deliver packages within the estimated timeframe, actual delivery dates may be affected by factors such as flight schedules, customs clearance, weather conditions, and other external variables. For the most accurate updates, please refer to the tracking link provided in your shipping confirmation email.

Shipping Address Accuracy

To ensure timely and accurate delivery of your order, it is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please make sure your address includes:

  • Correct abbreviations
  • Accurate street numbers
  • Building or apartment numbers
  • Any necessary route or delivery information

Please double-check your address details before finalizing your order. Nouraa is not responsible for:

  • Lost, misplaced, or incorrectly delivered shipments due to incorrect or incomplete address information entered at checkout.
  • Refused deliveries or failed delivery attempts when the address provided at checkout was accurate and delivery was attempted as scheduled.

Order Changes & Out-of-Stock Items

If any item in your order becomes unavailable after purchase, we will notify you promptly via email. If we do not anticipate restocking the item, it will be canceled from your order. You will not be charged for any canceled items, including associated taxes or shipping fees.

Related Policies

Need Help? If you have any questions about your order or delivery, our customer support team is here for you.

📧 support@mynouraa.com